DELIVERY - SHIPPING

Shipping costs apply for Colissimo La Poste shipments. Prices shown do not include shipping costs.

Shipping costs are fixed for all shipments within mainland France: The rate is €6.90

Shipping costs in Europe are: €15.90

Shipping costs to the USA and Canada are: €26.90

Shipping our packages:

Within 48 to 72 hours

M-exception.com ships orders within a few business days of your order. After these few days, Colissimo La Poste or Mondial Relay will handle the order. Sensaura.fr is not responsible for delays caused by carriers, as well as for the loss or theft of any packages.

Need an urgent package? Need a gift sent quickly? Don't hesitate to contact us; we'll do our best to satisfy you!

BACK

In accordance with Article L. 121-20 of the Consumer Code, the Customer has a period of 14 clear days from the date of receipt of his order or the date of subscription to the relevant purchasing method, to return the products ordered, at his own expense, for reimbursement.

Products must be returned to Boutique Maison d'exception at the following address:

Exceptional House Boutique

1 Maillet Street -

57100 Thionville

In the event of exercising the right of withdrawal, maison d'exception.com will reimburse the Customer for the corresponding amount within a maximum of fourteen (14) working days from receipt of the return. The reimbursement will be made by crediting the amount debited to the account corresponding to the Customer's bank card. The reimbursement does not include shipping costs.

The Customer must expressly notify m-exception.com of a product return. Otherwise, the Customer will not be reimbursed.

PARCEL NOT COLLECTED FROM A RELAY POINT

If a package is not collected by the customer from a relay point, it will automatically be returned to m-exception.com.

The Customer has a maximum period of fourteen (14) days from the date of deposit at the relay point. After this period, no refund will be possible.

LOSS OF A PACKAGE

In the event of loss or theft of a package, we invite you to contact customer service to discuss the terms of reimbursement.

If the package is registered as delivered by transport, Sensaura.fr will not reimburse the Customer.

Shipping costs will not be refunded.