1. General Data Collection and Use

2. Cookies

3. Your rights

We are delighted that you are interested in our website. We attach great importance to the protection of your data and your privacy. In this privacy policy, we inform you about the collection of personal information when using our website. Personal data is any data that directly concerns you, such as your name, address, email addresses, and shopping habits.

Legal representative

The legal controller, in accordance with Art. 4 paragraph 7 of the EU General Data Protection Regulation, is:

Exceptional House Boutique

1 MAILLET STREET

57100, Thionville (France)

You can contact our data protection officer at the following address: support@m-exception.com , or by mail to our address above, adding the wording “Data Protection”.

Collection of data during your visit to our website

You can use our website for purely informational purposes, i.e. without registering and without providing us with any information. In this case, we will only collect the personal information transmitted to our server by your browser. We then collect technical access data in log files, such as the name of the downloaded file, the date and time of download, the downloaded volume, the type of browser used, as well as the serial number and IP address of the requesting computer. We need this technical data to display our website and to ensure stability and security when you browse. The IP addresses we collect are either deleted or anonymized after your visit, in accordance with Article 6(1)(1)(f) of the GDPR.

We also use cookies and tracking and analysis services, including those from third-party providers such as Google and Facebook (see the relevant clauses below in this statement).

Collection and use of data necessary for the conclusion of the contract or the processing of requests

We collect the personal data you freely provide to us when placing an order or when contacting us, either via the contact form or by email. To find out what data is collected, please refer to the relevant data entry forms.

We use the data you provide to fulfill the contract or to process your request. After the contract has been completed or your request has been processed, your information will be locked for any further use and then deleted after the statutory retention period has expired, in accordance with applicable tax and commercial regulations, unless you expressly authorize further use of your data.

Collection and transmission of data when using our online shop, shipping and payment

If you wish to place an order on our online store, it is necessary to provide us with personal information to conclude the sales contract and to process your order. The data required to conclude the contract are indicated by a distinctive mark; the other information is optional. We process the data you provide to us for the purpose of processing your order. This includes transmitting information about your payment method to our main bank.

To fulfill the contract, we will transmit your data to the company responsible for handling the shipment of your order, insofar as this information is necessary for the delivery of the ordered goods. To process payments, the respective service providers (who are legally responsible in this regard) depending on the selected payment method, collect the necessary information about the selected payment method themselves. Under no circumstances are we authorized to collect bank account or credit card numbers ourselves, nor can we obtain them from the individual service providers responsible for payment processing. The privacy policies of the individual payment processing providers are authoritative. If you pay via PayPal, PayPal (Europe) S.à rl et Cie, SCA (22-24 Boulevard Royal, L-2449 Luxembourg) is the responsible authority. If you pay by credit or debit card, your bank details will be collected by Stripe (France).

In accordance with applicable tax and commercial regulations, we are legally required to retain your address, payment, and order information for a period of 10 years. After a period of two years, we limit the use of your personal information to solely complying with this legal retention obligation.

Use of data for email newsletter subscription

By giving us your consent, you can subscribe to our newsletter, through which we will inform you about the latest current offers and news. For details on the products and services we promote via the newsletter, please refer to the declaration of consent. For registration to our newsletter, we use the double opt-in process. We will send you an email to the email address you provided when registering to confirm your agreement to receive our newsletter. We will also store the date and time of your registration and confirmation to prove your registration and, if necessary, to identify any potential misuse of your data.

The email address is the only mandatory information for sending the newsletter. After your confirmation, we will save your email address to send you the newsletter. You can revoke your consent to receive the newsletter at any time and deactivate it. To do so, please use the link provided for this purpose in the newsletter to facilitate your immediate unsubscription.

Data collection when using the product review section

On our store, you have the opportunity to review our products. Your review will be published under the first name you provide. If you do not want your first name to be published, we recommend using a pseudonym instead of your real name. When you post a review, we record your IP address and email address. We store this information to disclaim any liability in the event of the publication of illegal content.

Data collection when participating in competitions

We use your data when you participate in our social media contests. Your personal data will be used so that Maison d'Exception can contact the winners and thus award and track the prizes. For this purpose, we use the following personal data: first name, last name, address, email address, and telephone number.

The data collected will only be transmitted to third parties for the purpose of delivering the prizes won, in particular to transport companies mandated for this purpose.

The collection and processing of your personal data will be subject to your consent when you decide to participate in a competition. You have the right to withdraw your consent to such processing at any time. In this case, Maison d'Exception will no longer be able to guarantee your participation in the competition.

Use of cookies

In addition to the data mentioned below, we use cookies when you visit our website. These cookies are stored on your computer to make your future visits more attractive and enable the use of certain functions. Cookies are small text files that are stored on the browser of the device you are using and transmit certain information to the issuer of the cookie (in this case: us). Cookies cannot execute programs or transmit viruses to your computer. They only serve to make our online offering more user-friendly and effective.

Some of the cookies we use are deleted at the end of each session, i.e. when you close your browser (these are called session cookies). Other cookies remain on your device to allow us to recognize your browser on your next visit (these are called permanent cookies). You can configure your browser to notify you about the use of cookies, so that you can accept or decline their use in each case, or even disable them in certain cases, or generally. If you choose not to accept our cookies, some of the functionality of our website may be limited.

Use of Google services
Google Universal Analytics

This website uses Google Universal Analytics, a web analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA / "Google"). Google Universal Analytics uses "cookies," which are small text files stored on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. IP anonymization has been activated on this website. Google shortens users' IP addresses beforehand within EU member states and in other signatory states to the Agreement on the European Economic Community. Only in exceptional cases will the full IP address be transmitted by Google to a server in the USA and shortened there. Google will process this information on behalf of the operator of this website to evaluate your use of the website, compile reports on website activity and provide other services relating to website and internet usage to the website operator. The IP address transmitted by your browser via Google Universal Analytics will under no circumstances be combined with any other information held by Google.

In addition, a user ID is used. This ID is not linked to a specific device, but rather to an actual user. The ID itself consists of a unique, permanent, and non-personalized string of characters. This allows the behavior of a specific individual user to be recorded across different devices (smartphone, tablet, notebook, etc.). A user ID is assigned as soon as we can clearly identify a user. This is generally only possible when a user uses a personal area (e.g., a user account in our online shop). When a user logs in for the first time, they are assigned a unique ID. This ID is sent to Google via Google Universal Analytics, where it is used as a pseudonym for Google. The user's online behavior and ID are then transmitted to Google, which then associates them with profiles. Google then only receives the user ID, but no information about the profile to which it is associated, nor any personal information about the user. The user profiles thus defined are then made available to us in a summary format. Under no circumstances do we correlate the user profiles that have been sent to us for a given ID with personal information about the corresponding user.

You can object to the use of data described in this privacy policy at any time, with future effect, by downloading the Google Analytics opt-out add-on for your browser via the following link: https://tools.google.com/dlpage/gaoptout?hl=en . This will place an opt-out cookie, which will prevent future processing of your data on future visits to this website. This opt-out cookie is only valid for this browser and only for our website, and will be placed on your device. If you delete the cookies from this browser, you will need to place the opt-out cookie again.

For more information regarding terms of use and data protection, please consult the following links:

https://www.google.com/analytics/terms/fr.html or https://support.google.com/analytics/answer/6004245?hl=fr and https://support.google.com/analytics/answer/2838718?hl=fr&ref_topic=2790009

Google Adwords Conversion-Tracking

We use Google Adwords to draw the attention of users of other external websites to our attractive offer through advertising media (so-called Google Adwords). By comparing the results with the dates of our advertising campaigns, we can evaluate the effectiveness of various advertising measures. This allows us to track your propensity to consider our advertising offers that may be of interest to you, in order to optimize your experience as a visitor on our website.

These advertising media are delivered by Google via "advertising servers" (Ad Server). For this, we use cookies for Ad Server, which allow us to measure certain parameters relating to the success of a campaign, such as the display of an advertisement, or the number of clicks from users. As soon as you arrive on our website via a Google advertisement, the Google Adwords service will then save a cookie on your PC. This type of cookie generally expires after a period of 30 days, and should under no circumstances be used to identify you personally.

These cookies allow Google to recognize your internet browser. When a user visits certain web pages of an Adwords customer's website, and if the cookie stored on their computer has not yet expired, then Google and its customer can recognize that this user has clicked on this offer to be redirected to this page. Each Adwords customer is assigned a different cookie. Therefore, cookies cannot be traced via the Adwords customer's websites. We do not collect or process any personal data ourselves through these advertising measures. Google only transmits the results of its statistical analyses to us; we do not obtain any additional information about the use of these advertising media, and can under no circumstances identify a specific user from this information.

Due to the marketing tools we use, your browser will automatically establish a direct connection to the Google server. We have no influence on the scope of data collected by Google or its reuse through the use of this tool, and would like to inform you of our knowledge in this regard: By integrating the AdWords Conversion tool, Google becomes aware that you have visited the corresponding page of our online offer, or that you have clicked on one of our advertisements. If you are logged into your Google account, Google is then able to assign your visit to your account. Even if you do not have a Google account, or are not logged into your account, it is possible that the provider will learn your IP address and store it.

You can prevent your participation in this tracking process in various ways:

  • By setting your browser to prevent tracking; please note that blocking third-party cookies will prevent you from seeing advertisements from those third-party providers;
  • By disabling cookies for the Conversion-Tracking tool, by setting your browser to block cookies from the following domain name: "www.googleadservices.com" https://www.google.de/settings/ads , i.e. this setting will be cancelled if you delete your cookies;
  • By disabling interest-based advertising from providers that are part of the “About Ads” self-regulatory campaign, via the following link: http://www.aboutads.info/choices , knowing that this setting will be canceled if you delete your cookies;
  • By permanently disabling them in your Firefox, Internet Explorer or Google Chrome browsers, via the following link: http://www.google.com/settings/ads/plugin .

We would like to point out that if you deactivate it, you will probably no longer be able to use all the features of our online offering.

For more information about Google's privacy policy, click here : https://policies.google.com/privacy?hl=fr and https://services.google.com/sitestats/fr.html . You can also visit the Network Advertising Initiative (NAI) website via the following link: http://www.networkadvertising.org . Google has submitted to the EU-US Privacy Shield program, https://www.privacyshield.gov/EU-US-Framework .

Google Dynamic Remarketing

In addition to the Adwords Conversion tool, we also use Google Dynamic Remarketing. This is a process that allows us to contact you again. This application allows us to display some of our offers on your screen when you next visit our website. To do this, we use cookies stored in your browser, which allow Google to record and analyze your consumption habits when you visit various websites. This way, Google becomes aware of your visit to our website. Google states that it does not correlate the information collected during this remarketing process with other personal data about you, which may be stored by Google. Google also states that it uses pseudonymized profiles during this remarketing process.

If you wish to object to the remarketing function by Google, you can always deactivate it by choosing the corresponding option via the following link: http://www.google.com/settings/ads or by deactivating cookies in your browser.

For more information about the Google Remarketing service and Google's privacy policy, click here: http://www.google.com/privacy/ads/

Use of Facebook services
Use of the Facebook Social Plugin service

Our website uses Social Plugins ( " Plugins " ) from Facebook. The Plugins can be recognized by their Facebook logo (white letter " f " on a blue background, or a "thumbs up" icon), or they are marked with the inscription " Facebook Social Plugin " . The list and appearance of Facebook Social Plugins is available here: https://developers.facebook.com/docs/plugins?locale=fr_FR

We offer you the option of communicating directly with the plug-in provider via the corresponding button. The plug-in provider will only be informed of your visit to the corresponding website of our online offer if you activate the marked field by clicking on it. In addition, the technical access data mentioned above in this privacy policy is also transmitted. According to Facebook, in France, the IP address is anonymized immediately after collection. By activating the plug-in, certain personal information about you is also transmitted to Facebook and stored there in the USA. Since the plug-in provider collects this information, among other things, via cookies, we recommend that you delete all cookies from your browser before clicking on the plug-in, by going to the security settings of your browser. We have no influence on the data collected or the processes related to their processing, and the scope of the data collected, its use, or its retention periods are unknown to us. Furthermore, we have no information regarding the deletion of the data collected by the plug-in provider.

The data transfer takes place regardless of whether you have an account with the plug-in provider or are logged in. If you are logged in with the plug-in provider, the data collected by us will be directly associated with your account with the plug-in provider. If you press the plug-in button when it is activated and, for example, link the page, the plug-in provider will also store this information in your account. After using a social network, we recommend that you log out regularly, especially before activating the plug-in button, to prevent it from being associated with your profile with the plug-in provider.

For more information on the scope and purpose of Facebook's collection and use of your data, please refer to the provider's privacy policy, available via the link below. There you will also find more information on your rights and the options for setting up your account to protect your privacy.

If you have a Facebook account and do not want Facebook to collect information about you through our website, to associate this information with your Facebook profile data, you must log out of Facebook before visiting our page. It is also possible to block Facebook plug-ins through add-ons for your browser, such as the "Facebook Blocker" module.

Facebook Custom Audiences

Furthermore, our website also uses the "Custom Audiences" remarketing function offered by Facebook. This allows us to display personalized advertising offers based on your interests ("Facebook Ads") to visitors to our website, for example when they log in to the Facebook social network or when they visit other websites that also use this process.

When you visit our website, a direct connection to the Facebook servers is created. We have no influence on the scope and further use of the data collected by Facebook via this tool and would like to inform you about our level of knowledge in this regard: By integrating the Facebook Custom Audiences tool, Facebook becomes aware that you have visited the corresponding page of our website or that you have clicked on one of our ads. If you are registered with Facebook, Facebook is entitled to associate your visit with your account. Even if you are not registered with Facebook or are not logged in, it is possible that the provider will learn your IP address and other identifying features and store them.

For logged in users, deactivation of the “Facebook Custom Audiences” function is possible via the following link:https://www.facebook.com/settings/?tab=ads#_=_ .

Your data will be processed in accordance with Article 6(1)(f) of the GDPR. For further information on data processing by Facebook, please visit: https://www.facebook.com/about/privacy .

Adobe Typekit Online Fonts

To ensure a uniform display of texts, this website uses web fonts provided by Adobe Typekit. When you download a page, your browser loads the necessary web fonts into your browser cache to display texts and characters correctly.

To do this, your browser must establish a direct connection to the Adobe Typekit servers. Adobe Typekit then needs to know that our website is being visited via your IP address. By using Adobe Typekit online fonts, we can provide an attractive and consistent online offering.

If your browser does not support online fonts, your computer will use standard fonts.

For more information about Adobe Typekit online fonts, please visit: https://typekit.com/ and the Adobe Typekit Privacy Policy: https://www.adobe.com/privacy/policies/typekit.html

Your rights

You can exercise the following rights regarding your personal data:

  • Right of access : You have the right to request information about your personal data that we collect about you at any time. You can send a message to the following address: support@m-exception.com to obtain your personal data by email.
  • Right of rectification : You have the right at any time to rectify your personal data if it is inaccurate, including to complete your incomplete personal data.
  • Right to erasure : You have the right to erase the personal data collected and processed at any time, by specifying the data covered by the request, except in particular in the following situations:

– You have an ongoing matter with Customer Service.
– You have an order in progress that has not yet been delivered or has been partially delivered.
– If a purchase has been made, we will retain your personal data in relation to your order for accounting purposes.
– You are suspected of having or have used our services fraudulently during the year preceding your purchase.

  • Right to restrict use : You have the right to request that Maison d'Exception limit the use of your personal data, and temporarily obtain the suspension of the processing of your personal data.
  • Right to object to their use : You have the right to object to the processing of your personal data for reasons relating to your particular situation. After reviewing your request, Maison d'Exception will cease to use your personal data unless:
  • if there are legitimate and compelling reasons to process the data or if they are necessary for the establishment, exercise or defense of legal rights,
  • a contract binds you with Maison d'Exception.
  • Right to portability : In the event that Maison d'exception processes your personal data in accordance with your consent, you have the right to obtain a copy of your data that you have transmitted to us in a structured and common format.
Changes to the Privacy Policy

The provisions of this Privacy and Cookies Policy may be modified if we deem it appropriate. In this case, you will be notified via various channels on our website (pop-up window or banner), or if the change is particularly important and significant, a newsletter will be sent to you via email. In any case, we suggest you consult our Privacy Policy regularly.

Exceptional house - FME SAS

Last modified: February 8, 2019